Our Refund Policy
We hope that you love your Carrie & Co. planner, but if you live in the UK and have had your Carrie & Co. planner delivered to your UK address, you are entitled to request a refund within 14 DAYS of receiving your order, in accordance with UK law. Please see below for the terms & conditions of refunds & returns.
After you have received your planner to your UK address, you have 14 DAYS to request a refund if you wish to, you then have a further 14 DAYS to return your order to Carrie & Co. in perfect, unused condition. We recommend using a recorded delivery service to return your planner to us, so that you know your postal service has delivered it safely back to us.
If you request a refund for your UK order within the 14 DAYS but you do not then return the planner to us within the following 14 DAYS after, we would not be able to offer a refund to you for this.
Unfortunately, we are not able to refund any UK orders that are outside of the 14 DAYS period after the planner has been confirmed as delivered to you by ParcelForce. But as our demand is so high, if we happen to have a waitlist of customers who would like a planner and we happen to be sold out, we will happily try and connect you with each other. In such instances, Carrie & Co. takes no responsibility for the product condition or any shipping charges, this is solely the individuals responsibility.
All appropriate refunds will be issued within 30 DAYS of receiving the return. You are responsible for paying for return postage.
To request a refund, please email [email protected] and a member of our team will be happy to assist you.
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Unfortunately we are unable to offer refunds on any international orders, but should you have any questions about your Carrie & Co. products please reach out to us by emailing [email protected] and a member of our team will be happy to help.