contact
If you have any questions, we are here to help!
Below you’ll find our FAQs but if the answer you’re looking for isn’t there, you can chat with the team using the chat box in the bottom right corner, or send an email to hey@carrie.co
FAQs
WHEN WILL MY ORDER BE SHIPPED?
Orders should start shipping in mid to late October. As soon as yours is on its way we’ll send you a dispatch email with a tracking number. If you need to make any changes to your order please email orders@carrie.co
I DON’T LIVE IN THE UK, ARE YOU ABLE TO SHIP INTERNATIONALLY?
Yes absolutely, we are based in the UK but we ship worldwide! Unfortunately there are a handful of countries we’re unable to ship to due to restrictions, but we can ship to most.
CAN I CANCEL MY ORDER AND GET A REFUND?
You can cancel your order and receive a refund (less any processing fees) if it hasn’t been dispatched yet, please email orders@carrie.co to request this. If you live within the UK and would like to return your planner please see HERE for our returns policy. Unfortunately we’re unable to offer refunds on international orders once shipped.
CAN I ORDER A PLANNER TO BE DELIVERED AS GIFT?
Yes absolutely! You can enter a different name and shipping address at checkout if you’re sending it to different shipping details other than the billing address/name.
WHERE IS MY ORDER BEING SHIPPED FROM?
We are based in England and your order will be dispatched from our team here in the UK.
CAN I CHANGE MY DELIVERY ADDRESS?
We aren’t able to make any changes to orders once they have been placed, but if you reach out to our team via email we’ll try and help as best as we can.
