Your Perfectly Planned 2024 daily planner will be shipped by courier from the UK. All orders are charged in British Pounds (GBP).
All shipping durations are estimates and not guaranteed delivery speeds.
Estimated delivery times on UK orders once dispatched are usually 4 working days.
Delivery times on international orders once dispatched will vary, please allow 2-3 weeks for delivery.
International orders are usually shipped via DHL and you will receive a confirmation email from DHL with your tracking number as soon as your planner has been despatched. DHL does not guarantee shipping times but all shipments are fully trackable.
What dates does the planner cover?
All of our planners start on January 1st and run until December 31st.
What size is the planner?
Approximate weight and measurements of all our planners are 7.75″ wide x 8.75″ high and weigh 2.1lbs / 0.95kg.
I’ve bought my planner on pre-order, when can I expect to receive it?
We start selling our planners on pre-order in August and those orders then start to ship in October time. We anticipate pre-orders to begin arriving by late October/early November.
Can I track my planner once it’s shipped?
Yes, absolutely! We send all planners via tracked courier (usually DHL) which are all fully trackable. You’ll get a dispatch notification from us with a DHL tracking number so you can see shipping updates.
I’ve just moved, can I change my address?
If you need to make any changes to your order, including your shipping address, please email [email protected] and we will do our best to update your order. Once your planner has been booked in with the courier prior to dispatch, we aren’t able to make any changes.
What type of paper do you use?
We use a beautiful, smooth 100gsm white paper. It’s so nice to write on and your pen won’t bleed through!
Can I customise my planner?
Sadly we aren’t able to offer customisation on any of our planners.
Do you ship internationally?
Yes, absolutely! Last year we shipped to more than 60 countries around the world. You’ll be able to choose your country from the dropdown at checkout if we’re able to ship to where you are in the world.
Is there a digital version of the planner?
Our planners are only available in a physical form, we don’t offer a digital version.
We're unable to accept returns or cancellations of any Carrie & Co. 2024 planners on international orders.
If your planner box arrives damaged on arrival, please take a photo before opening. If the planner inside is also damaged, please get in touch by email with your name, address, order number, details of the damage and attach your photo to your email. All cases of damage will be handled on an individual basis. We are unable to assist with damaged planners if the planner has been written in.
Pricing is in British Pounds (GBP) for all our orders.
ORDER CONFIRMATION & TRACKING
After placing your order you will receive an order confirmation email. Please make sure you check your junk mail and social folders in case your email gets trapped. As soon as your order has been shipped, you will receive a shipping confirmation email from DHL with your tracking information. DHL often takes one working day to display all tracking information online.
You are responsible for any and all import duties, taxes and charges that your country’s customs & imports office may charge when your order enters your country. These fees and taxes are not included in the planner price or shipping fee. Any delay in arrival as a result of your shipment held by customs & imports is not the responsibility of Carrie & Co. All taxes and duty fees are calculated by the destination country’s customs & imports office and are the buyer’s responsibility to pay. We cannot refund any planner or shipping fees if you do not pay any taxes or duty to your country, resulting in your planner being returned to us.
Refunds for the planner cost and shipping cost are non-refundable for undelivered packages or refused deliveries, whether that be a non-existant address or un-paid duty & tax by your country’s government for orders that are returned to us.
We hope that you love your Carrie & Co. planner, but if you live in the UK and have had your Carrie & Co. planner delivered to your UK address, you are entitled to request a refund within 14 DAYS of receiving your order, in accordance with UK law. We are unable to accept returns or offer refunds on any international orders, with no exception. Please see below for the terms & conditions of refunds & returns.
After you have received your planner to your UK address, you have 14 DAYS to request a refund if you wish to, you then have a further 14 DAYS to return your order to Carrie & Co. in perfect, unused condition, in all original packaging, including shipping box. We recommend using a recorded delivery service to return your planner to us, so that you know your postal service has delivered it safely back to us.
If you request a refund for your UK order within the 14 DAYS but you do not then return the planner to us within the following 14 DAYS after, we would not be able to offer a refund to you for this.
Unfortunately, we are not able to refund any UK orders that are outside of the 14 DAYS period after the planner has been confirmed as delivered to you by our courier. We do not offer returns or refunds on any international orders.
All appropriate refunds will be issued within 14 DAYS of receiving the return back to the original payment method, less any credit card or PayPal processing fees. You are responsible for paying for return postage.
To request a refund, please email [email protected] and a member of our team will be happy to assist you. Please do not send any parcels back without contacting our team first who will give you further instructions.